Shotz login: accessing your account
Your Shotz account lives at the operator's own site. This portal explains how signing in works and what to do when it doesn't — but only the operator can restore, unblock or verify an account. For account problems, you'll need to contact their support directly.
Signing in, step by step
- Open the operator's site in your browser.
- Find and click the sign-in button.
- Enter the e-mail address you used when registering.
- Enter your password.
- Click to confirm and you're in.
No account yet? Registration happens at the operator's site too.
What to do when it fails
A few things stop a login working. Here's what each one means and how to fix it:
- Wrong e-mail or password: Double-check what you've typed. Passwords are case-sensitive.
- Caps Lock is on: Turn it off and try again.
- Account not verified: Check your inbox for the operator's verification e-mail and follow the link inside.
- Self-exclusion in force: If you set a self-exclusion period, the account stays closed until it expires. Contact support if you need help.
- Browser session problem: Clear your cookies and cache, or try a different browser.
- Regional block: The operator serves specific markets. If you're outside them, you won't be able to sign in.
Forgotten passwords
Click the "forgotten password" or "reset password" link on the sign-in screen. The operator e-mails a reset link to the address you registered with. Follow that link, choose a new password, and you're back in.
If the e-mail address you used at registration is no longer accessible, contact the operator's support with proof of identity. They'll walk you through recovery, but it takes longer than a standard reset.
What signing in looks like on a phone
Open the operator's site in your phone's browser — Safari, Chrome, Firefox, whichever you use. The account and password are the same as on desktop. The sign-in button usually sits at the top of the screen; tap it and enter your details.
Mobile browsers work the same way as desktop ones, just smaller. No app is needed unless the operator publishes one, and even then the browser route always works.
Why an account gets blocked
A handful of situations stop you signing in, even when your credentials are right:
| Cause | What happens |
|---|---|
| Verification hold | The operator asks for identity documents before allowing withdrawals or continued play. Sign in still works, but some features are restricted until you upload what's needed. |
| Inactive account | After a long period without use, some operators close accounts automatically. Contact support to reopen. |
| Self-exclusion | If you set a cooling-off period or self-exclusion through the operator or a national scheme like GamStop, the account stays closed for the duration you chose. This is deliberate and cannot be shortened. |
| Suspicious activity | The operator may freeze an account pending a security review. You'll need to contact support with proof of identity to resolve it. |
Who to contact
Account problems go to the operator, not to us. Shotz offers 24/7 live chat, e-mail support, and an active community channel run by the operator. Have your registration e-mail, the date the problem started, and any error message you saw ready before you write.
Response times: live chat is usually fastest, often within minutes. E-mail replies can take up to 24 hours. For verification holds, expect a longer review — sometimes a few working days, depending on the documents required.
Keeping access safe
Sign in only at the operator's own address. Type it yourself or use a bookmark — never follow a link in an e-mail or message, even if it looks genuine. Phishing sites copy real sign-in screens and steal credentials.
Use a password that exists nowhere else. If another site leaks it, your account here stays safe. On a shared device, sign out when you're done — don't rely on the browser to close the session for you.
Gambling is entertainment with a cost, not a route to income. If it ever stops feeling like fun, free confidential support is available at BeGambleAware.org and through the National Gambling Helpline on 0808 8020 133 (free, 24/7). You must be 18 or over (18+) to hold an account. GamStop offers free self-exclusion across licensed sites.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
Frequently asked questions
What do I need to sign in at Shotz?
The e-mail address and password you chose when you registered. Both are case-sensitive, so check your typing if the login fails.
Can I sign in from my phone?
Yes. Open the operator's site in your phone's browser and use the same account details as on desktop. The sign-in button is usually at the top of the screen.
What should I do if I've forgotten my password?
Click the reset link on the sign-in screen. The operator e-mails a new link to your registration address. Follow it, set a new password, and you're back in.
Why won't my account let me sign in even though my password is correct?
A verification hold, self-exclusion, or a security review can block access even with the right credentials. Contact the operator's support to find out what's holding the account and how to resolve it.
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